Customer Testimonials


100%  5.0 Star Google Seller Rating based on Customer Satisfaction

100%  5.0 Star Amazon Customer Feedback Rating 



 Pleased to let you know that I received the Laguna PowerFlo Filter today, 4/8 about 3pm, and in excellent condition.  That was the fastest shipping service I've experienced.  Kudos to you and all your employees!Thank you.

 *ps: Unlike the previous one purchased from and received severely damaged so I ordered it from your site on that very day, and am impressed (to say the least) at your service and price.

Elinor M. 

Kerrville, TX



I received my pump today. I just wanted to just take a moment and thank you for first class service that you rendered to me.
Thank you kindly,

Roy G. 

Boise, ID


I would like to thank you for your time on fixing our problem. It worked out great. I am so pleased with the product and great customer service that has been given to me. I will definitely recommend the The WaterGardener to all my friends in Wisconsin. I wanted to email you sooner but I have had a crazy summer!
Thanks again for your help:)

Kristen G.

Green Bay, WI



Last night when I approached my drive way the truck was there waiting. Great timing. Got filter and in great condition.
Thanks again for this outstanding customer service.

David K.

Lake Stevens, WA

I purchased the Oase IceFree Pond Ice Preventer in the fall. It worked wonderfully to prevent a frozen pond all winter. I am a happy customer.
Thanks so much. Can't wait until pool, pond, and gardening season in Pennsylvania!

Marta V.

Harrisburg, PA

We just got the pump and filtration. Thank you for the fast shipping, you really saved us on this one! Have a great day! .

Brian O.

Roswell, NM

Just a quick note to let you know I did receive the pump today ...millions thanks to you and kudos to your execllent customer service.  I will be your loyal customer!

Hung P.

Duluth, GA

Received the air pump in perfect condition.  I have not plugged it in and put in service yet, but the packaging upon delivery was stellar and I appreciated the extra the styrofoam peanuts around the manufacturer's box!
Thank you very much.

Don D.

Martinsville, IN

The warranty replacement PondAir 4 arrived on Saturday, Oct.1st.  So quickly, I didn't expect it until Monday!   I've checked out the replacement shipment and everything is fine.

I really appreciate the quick response and great communication with your customers.

Linda F.

Sharon, MA

I wanted to thank you for all your help. I'm still new to all this pond stuff, so much to still learn. I placed my order tonight for the 5200. Again thank you for your help. You have earned a new customer for the service you have given. It's awesome keep it up.

Bret O.

Eagle Mountain, UT

Thanks! The way you guys run your business should be a model of all MBA programs for running a business with customer service as one of the main building blocks.

Patrick S.

Kintnersville, PA

Just wanted to let you kow that I received the warranty replacement pump today.  Oh I did check this one and it works perfect!  Thanks again for all your help. If I need anything in the future you will be the first company I contact... Thanks again.

Michael B.

Kuttawa, KY

I picked up the color waterfalls, basin and pump this weekend and found everything in order. I would like to thank you for the excellent service and great confidence we had in dealing with you. Thank you once again !

Mitch K.

Port Huron, MI 

I wanted to let you know the Aqua UV is great. My pond water was so green, I could only see the fish if they were a few inches from the top. It took about a week, but the water is all clear now. I can see to the bottom of the pond again. Thanks for the great recommendation!

Eric C.

Rockwall, TX

Great doing business with The WaterGardener. I had some questions regarding the item and not only did the seller return my email in a timely fashion, but called me to make sure my questions were answered. I’m not used to having an on-line store give this kind of service, but this one does! Shipping was super fast as well. Item arrived in a couple of days not weeks. I highly recommend this store.

Adolfo S.
Harleysville, PA

I am amazed how quickly you all handled my warranty issue. The pump died Wednesday and the relpacement was on my doorstep Friday afternoon!  If I had to wait until the blown pump was returned I am afraid my fish would have died. My fish are forever in your debt!

Allison T.
Dallas, TX

Thank you so much for all of your help! What a great customer service experience!!!

Thank you,

Thanh T.
Grand Prairie, TX

Thank you for your help and support!

Michael P.
Somerset, NJ

I wanted to state how pleased I am with the Water Gardener as a repeat customer. I have always received my orders timely and paid very reasonable prices. In addition, I have been given prompt responses to my questions.

Thank you!

Raymond H.
Centennial, CO

Want to let you know I got both packages in two days!… it is all complete… thank you for your great service!!

Carol J.
Cumming, GA

Just a quick note to thank you for your prompt and attentive service. I received the shipment today – less than 48 hours!

Joy K.
Missouri City, TX

The best of the best! I am so glad I found you! We will be doing business again. Thanks for everything.

Bruce W.
Lincoln, NE

Thanks for all your efforts in getting this order together. It was a big order that was constantly changing (sorry!). Your recommendations were all right on the mark and the shipment was 100% accurate. We can hardly wait to start digging! Thanks again…

David C.
Knoxville, TN

You guys were fast and enormously helpful. I wish all sellers were this great. Thanks!

Brian N.
Shelby, NC

It is so great to have this vacuum. Thank you for all your help. Your company is wonderful to deal with.

Janet D.
Redlands, CA

You were right…the skimmer is perfect – works great! Thanks for the great deal, great advice, and speedy delivery.

Randy B.
Los Gatos, CA